Terms & Conditions
Please read the Terms and Conditions carefully as they affect your liabilities under the law. By using the Website, you are deemed to accept the Terms and Conditions and, before proceeding with an order, you will be required to show that you have read and understood them by clicking on the “I accept” button at the end of these Terms and Conditions. Please note that you will be required to do this each time you place an order through the Website.
If you do not agree to these Terms and Conditions, please do not register for use of the Website. Please note that to purchase goods from the Website or to use or access certain areas of the Website, you will be required to register as an authorised user of the Website.
Conditions Of Use
Welcome to Doggies & Moggies Limited. We are the online store for Doggies & Moggies Limited which incorporates not only our Penryn shop but also Doggies & Moggies in Goonhavern. By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Doggies & Moggies Ltd’s relationship with you in relation to this website.
The term ‘Doggies & Moggies’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is Doggies & Moggies Limited, Unit 5 Leo Cub Industrial Centre, Kernick Road, Penryn, TR10 9DQ. Our VAT Number is: 501431604. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- The images and logos identifying Doggies & Moggies Limited or third parties and their products and services are subject to copyright, design rights and trademarks of Doggies & Moggies Limited and/or third parties.
- Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website and/or products and/or services supplied by us.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Doggies & Moggies Limited’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Pricing
The price of a product(s) shall be the price shown on our website on the date of your order inclusive of any VAT. All prices may vary and whilst we make every effort to ensure that prices are accurate on our website, we are not responsible for any errors that may occur.
Product Availability
All products and services are subject to availability. All ‘in stock’ items will be shipped directly to you. If for any reason a product(s) is/are out of stock, we will ship it/them to you as soon as it/they become(s) available.
Payment Information
Payment is only accepted by the methods stated on our website. Goods will only be shipped once payment is received in full.
Shipping
We will make every effort to deliver your order to you within the specified times. We usually deliver within 5 working days, subject to availability. Please note that at Christmas time and other peak periods, delivery may take longer.
We cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside of our control.
Delivery shall be made at the address specified by you at the time of ordering.
Delivery can be made to anywhere on the Mainland UK unless otherwise specified.
We have a standard delivery charge of £4.99 per order unless otherwise specified. Some items may require a signature upon receipt as proof of delivery, so please bear this in mind when placing your order.
Some of the products we sell are for customer collection or local delivery only. This is stated alongside these relevant products with our ‘collection or local delivery only’ icon. If you are interested in ordering any of these products please contact our head office on telephone number: 01326 379281and a member of our staff will be happy to advise you.
‘Local delivery’ is defined by a 10 mile radius of either one of our stores (Penryn & Goonhavern).
Please telephone us on 01326 379281if you require clarification on this or any other of our terms & conditions, policies or procedures.
Returns
You have a right to cancel your order for any item purchased on our website prior to its despatch.
To cancel your order please contact us via email at info@doggies-moggies.co.uk or call us at our head office on 01326 379281 before we have despatched your goods to you. If we have already shipped any of the items on your order, then the delivery costs will be charged to you.
Goods must be returned unused, as new, in saleable condition and with the original packaging. We cannot accept goods which do not meet these requirements.
Upon receipt of the goods, any refunds will be reimbursed within 14 days. The cost of returning any items will be covered by you.
Faulty Items
If a product is faulty and/or damaged upon delivery and/or the wrong item is delivered you must contact us within 48 hours of receipt of the goods and we will offer an exchange or refund as appropriate.
Returning Products
We must be notified prior to you returning any items by emailing us at info@doggies-moggies.co.uk or call us at our head office on 01326 379281 and we will issue you with a returns reference number.
In the event of you returning an item to us please ensure that the item(s) is/are suitably packaged with original packaging where possible and please enclose your contact details along with the issued return reference number, reason for return and whether you require a refund or replacement.
Please send the returning item(s) to our head office address at Doggies & Moggies Limited, Unit 5 Leo Cub Industrial Centre, Kernick Road, Penryn, TR10 9DQ. We recommend that you obtain proof of posting for your records.
Please note that a refund of the returned item(s) and delivery/return delivery charges will only be given if the item(s) is/are faulty, damaged or the wrong item(s) is/are delivered.
This does not affect your statutory rights as a customer.